WHO WE ARE, WHY WE EXIST, & HOW WE OPERATE

Goorin ® has been an American sportswear brand since 1895. We created our unique take on EveryDay Wear™. We expertly created hats and caps designed to celebrate individuality that millions of customers around the world, outstanding in their fields, wear as part of their personal self-expression. Built to last, Goorin’s high/low brand and creative recipe mixes constant experimentation, fresh innovation, elevated quality touched by hand, and obsessive creativity-always starting with something ordinary and common, giving it something extra to make something unexpected and uncommon. We believe that everyone is mildly remarkable, that life is meant to be more fun, less serious for maximum pleasure. We push the limits with our version of EveryDay Wear™ to create more euphoria which can have massive appeal. When you see our castle, a mark of confidence, you know it’s a Goorin.  

WHAT YOU WILL BE DOING                                                                                                                                                            

We are looking for a passionate and customer-obsessed Customer Experience & Brand Engagement Specialist to join our growing team. This is a key junior-level role that blends customer service with innovative brand initiatives to help drive revenue and loyalty. You will be responsible for engaging directly with customers through 1:1 email communication, answering customer questions, and supporting loyalty programs. Additionally, you will spearhead exciting projects like uniform programs, GovX, and college ambassador programs to expand our brand reach. The ideal candidate will have a deep passion for delivering exceptional customer experiences, while proactively seeking new ways to acquire and engage customers. 

WHAT YOU WILL BE RESPONSIBLE FOR                                                                                                              

·      Customer Engagement & Support: Serve as the primary point of contact for customer inquiries, providing timely, personalized responses via email and other communication channels to ensure a high level of customer satisfaction.

·      Revenue-Driving Programs: Assist in the development and execution of revenue-generating initiatives such as uniform programs, GovX partnerships, and college ambassador programs. Identify opportunities to grow these programs and expand our customer base.

·      Loyalty Program Support: Support and help optimize our customer loyalty programs by identifying ways to enhance customer experiences and drive repeat business.

·      Outreach: Send personalized email communications to customers, including follow-ups on inquiries, special offers, and loyalty program outreach. Ensure each interaction reflects the brand's values and enhances customer retention.

·      New Customer Acquisition: Identify and evaluate new channels, partnerships, and opportunities to engage and acquire customers. Proactively suggest creative ideas for customer engagement, including new platforms, communities, or event partnerships.

·      Brand Advocacy Initiatives: Work closely with the marketing team to develop and execute ambassador programs, focusing on college students, influencers, and loyal customers. Build meaningful relationships with ambassadors to increase brand visibility and drive revenue.

·      Customer Feedback & Insights: Gather customer feedback from various touchpoints to share with the marketing and product teams, helping to inform strategy and product development based on customer needs and preferences.

·      Support Marketing Campaigns: Collaborate with the marketing team to ensure customer experience initiatives align with larger marketing campaigns and goals, enhancing the overall brand journey.

·      Cross-Functional Collaboration: Work with the CRM, loyalty, and digital marketing teams to deliver a cohesive and delightful customer experience across all touchpoints.

·      Track & Report Metrics: Track customer engagement, feedback, and acquisition efforts, providing regular reports and insights to the marketing team. Analyze the effectiveness of customer experience initiatives and suggest areas for improvement.

SKILLS & EXPERIENCE REQUIRED                                                                                                                                                        

·      Bachelor's degree in Marketing, Communications, Business, or a related field.

·      1-2 years of experience in customer service, brand experience, or marketing roles.

·      Passion for customer service, with an ability to communicate empathetically and effectively with customers.

·      Strong organizational skills with the ability to manage multiple projects and initiatives simultaneously.

·      Experience in email marketing or customer communication tools.

·      Excellent written and verbal communication skills, with attention to detail.

·      Self-motivated with a proactive approach to solving problems and suggesting new ideas.

·      Familiarity with customer engagement platforms, CRM tools, and loyalty programs is a plus.

·      A creative thinker with a strong passion for building customer relationships and identifying new ways to engage.

PAY                                                                                                                           Salary will be commensurate with experience and qualifications.

The preceding job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to the job.

Goorin Bros is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Goorin Bros will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Police Code, Article 49, and Administrative Code, Article 12.

Who We Are

Goorin® has been an American sportswear brand since 1895. Over decades, we created our unique take on EveryDay Wear™. We expertly design hats and caps to celebrate individuality that millions around the world, outstanding in their fields, wear as part of their personal self-expression. Built to last, Goorin’s high/low brand and creative recipe mixes constant experimentation, fresh innovation, elevated quality touched by hand, and obsessive creativity. We always start with something others find ordinary and common. Then we give it something extra, creating something unexpected and uncommon. We believe that everyone is mildly remarkable. That life is meant to be more fun and less serious for maximum pleasure. We push the limits of our version of EveryDay Wear™ to create more euphoria which has massive appeal. When you see our castle, a mark of confidence, you know it’s a Goorin.

What You Will Be Doing

The International Account Manager will be responsible for developing and executing sales strategies to increase revenue in global markets as well as contributing to meeting/exceeding all sales revenue, profitability, and customer satisfaction targets. They will be managing relationships with distributors and buyers and working with suppliers.

The ideal candidate will be able to utilize a range of competencies and skills including the planning, prioritizing, and organizing of daily tasks and long-term assignments, the relationship management of both internal and external business partners, as well as the aptitude to work with management to maintain and develop new strategies to exceed sales and profitability goals.

The position will also be responsible for building and growing sales within a range of accounts consisting of different geographic territories internationally. The individual needs to be a relationship builder, independent, self-directed, and outgoing in support of fueling our next level of growth as a company.

Some travel may include selected international distributor and sales visits, trade show representation, and demo events.

What You Will Be Responsible For

·      Ensure exceptional customer support and service as a main point of contact for our international distribution partners.

·      Communicate and resolve any issues or items of need that may arise:

·      Fielding phone and email inquiries

·      Sales, Purchase, and Material Order placement, updates, and discrepancies

·      Logistics management in tandem with Production Dept.

·      Tracking, sending, and processing shipments and samples.

·      Execute data entry for sales orders, purchase orders, credit memos, and invoices within the essential business systems

·      Develop tools specific to open Sales Orders and Production

·      Work closely with the Accounting Department to ensure timely payments are made as per the terms for each international distribution partner.

·      Work with the Production Department to create, submit, and track all purchase order needs including salesman samples and seasonal orders.

·      Analyze accounts and recommend strategies to management to increase the effectiveness of all international accounts.

·      Research and provide information on new potential international distribution partners as well as competitor information for feedback to management.

·      Travels as support to varying tradeshow/conferences and account visits as needed.

·      Work closely with the Product Development and Marketing department to serve as product knowledge and brand expert including:

·      Prepare line sheets, order forms, and lookbooks.

·      “Hind-sighting” – review and analyze best sellers/assortments as needed for go-to-market.

·      Perform seasonal consumer insight meetings to stay ahead of consumer trends and demand.

·      Monthly feedback with Distributors to understand – changing market trends, top sellers, and key accounts.

·      Marketing liaison – organize and monitor celebrity sightings, and social media highlights, execute campaigns from brand/PR, and communicate to distributors

Skills and Experience Required

·      Ensure all requirements are met per the company’s “CORE values” and strategies.

·      Computer proficient with Microsoft applications

·      Experience with Net Suite, or similar business operating systems preferred.

·      Educational background including a bachelor’s degree, or equivalent.

·      Business administration/management, marketing, or economics preferred.

·      Strong analytical and quantitative skills

·      Strong communication skills: including the ability to work in a team environment give honest, direct feedback, and is a solid verbal and written communicator.

·      Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.

·      Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.

Pay

The preceding job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to the job.

Goorin Bros is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Goorin Bros will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12.

Who We are, Why We Exist, & How We Operate         

Goorin ® has been an American sportswear brand since 1895. We created our unique take on EveryDay Wear™. We expertly created hats and caps designed to celebrate individuality that millions of customers around the world, outstanding in their fields, wear as part of their personal self-expression. Built to last, Goorin’s high/low brand and creative recipe mixes constant experimentation, fresh innovation, elevated quality touched by hand, and obsessive creativity-always starting with something ordinary and common, giving it something extra to make something unexpected and uncommon. We believe that everyone is mildly remarkable, that life is meant to be more fun, less serious for maximum pleasure. We push the limits with our version of EveryDay Wear™ to create more euphoria which can have massive appeal. When you see our castle, a mark of confidence, you know it’s a Goorin. 

What You'll Be Doing

As a leader in our shops, you will partner with your Store Manager to inspire and motivate your team to create memorable experiences for anyone who comes into your store. Additionally, you will be responsible for assisting the Store Manager with the following:

·      Maintain an organized data warehouse and scalable, user-friendly reporting infrastructure

·      Learning about, wearing and selling Goorin Brothers hats

·      Continually increasing your product knowledge to become a hat expert

·      Providing exceptional customer service including clienteling via email, phone, and social media correspondence

·      Building sales to include a full customer experience & meeting key performance indicator goals

·      Fulfilling and processing web orders

·      Creating and processing in-store sales

·      Opening, closing, and daily operational duties

·      Helping to maintain a clean, visually appealing, and positive workplace

·      Processing shipments and receiving them into inventory and stock room

·       A strong background in retail sales and previous leadership experience

·      Excellent problem-solving skills

·      A proven track record of delivering results

·      Visual merchandising or related fashion experience

·      Personal accountability

·      Strong verbal and written communication skills

·      What we provide

·      A generous employee discount

·      A unique and engaging retail experience

Physical Demands

·      Must be able to stand/walk for extended periods at a time

·      Must be able to reach overhead, bend, squat, kneel, sit

·      Must be able to walk stairs and climb step ladders

·      Must be able to use a keyboard, mouse, and telephone

·      Must be able to lift up to 45 lbs. occasionally or and/or up to 10 lbs. frequently

Pay

• The exact rate of pay will be based on experience level.

The preceding job description has been designed to indicate the general nature and level of work performed within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to the job.

Goorin Bros is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Goorin Bros will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12.